1. Shipping Coverage

1.1 Domestic Shipping Only

We currently ship only within India. We deliver to all states and union territories across the country.

1.2 International Shipping

International shipping is not available at this time. We apologize for any inconvenience and hope to expand our services in the future.

1.3 Serviceable Areas

• All major cities and towns
• Rural and remote areas (subject to courier serviceability)
• PO Box addresses (where courier services are available)

Note: Some remote locations may experience longer delivery times.

2. Delivery Timeline

2.1 Standard Delivery

• Delivery Time: 4-8 business days from the date of order confirmation
• Business days exclude Sundays and national/public holidays
• Delivery timeline starts after successful payment confirmation

2.2 Order Processing Time

• Orders are processed within 24 hours of payment confirmation
• Orders placed on weekends or holidays will be processed on the next business day
• You will receive a shipping confirmation email with tracking details once your order is dispatched

2.3 Factors Affecting Delivery

• Your location and pin code
• Courier service availability in your area
• Weather conditions and natural calamities
• Public holidays and festivals
• Government restrictions or lockdowns
• Order volume during peak seasons (festivals, sales)

3. Shipping Process

3.1 Our Business Model

Madu Boutique operates as a reseller of premium sarees and chudithars. We partner with trusted suppliers who maintain high quality standards.

3.2 Order Confirmation

• You will receive an order confirmation email immediately
• Payment verification takes a few minutes
• Once payment is confirmed, your order enters processing
• You will receive a dispatch notification with tracking details within 24-48 hours

3.3 Shipping Partners

We work with reliable and trusted courier partners to ensure safe delivery:

• Professional courier services with nationwide coverage
• Trackable shipments for your peace of mind
• Trained delivery personnel for careful handling

4. Shipping Charges

Shipping charges may vary based on your delivery location, weight and dimensions of the product, and current courier rates. Shipping costs (if applicable) will be clearly displayed at checkout before you confirm your order.

4.2 Free Shipping

We may offer free shipping on:

• Orders above a certain value (promotional offers)
• Special occasions and festivals
• Specific product categories

5. Order Tracking

6. Delivery Process

6.1 Delivery Attempts

• Up to 3 delivery attempts at your provided address
• Delivery during business hours (10:00 AM - 7:00 PM typically)
• Contact via phone before delivery (ensure your phone is reachable)

6.2 Failed Delivery

If delivery fails after multiple attempts, the courier will contact you to reschedule delivery. The package may be held at the nearest courier hub for pickup. After 7 days, the package may be returned to us.

6.3 Receiving Your Order

• Inspect the Package: Check for any visible damage to the outer packaging
• Verify Contents: Open the package in the presence of the delivery person if possible
• Report Issues Immediately: If there's damage or wrong product, note it with the delivery person
• Keep Packaging: Retain all packaging materials, tags, and invoices for potential returns

Critical: Any damage or issues must be reported within 48 hours of delivery to be eligible for refund or replacement.

7. Shipping Address

Please ensure you provide complete and accurate delivery address, correct pin code, landmark, working phone number, and an alternative contact number.

Once an order is shipped, the delivery address cannot be changed. Please verify your address carefully before confirming your order. We may contact you to verify your address if it appears incomplete.

8. Shipping Delays

Despite our best efforts, delays may occur due to natural calamities, political unrest, courier service delays, government restrictions, or festival rushes.

9. Damaged or Lost Shipments

9.1 Damaged Shipments

If your package arrives damaged:

• Do not accept the delivery if outer packaging is severely damaged
• Take photos of the damaged package
• Contact us immediately at shop.maduboutique@gmail.com or +91 91592 77034
• We will initiate a claim with the courier and arrange for replacement or refund

9.2 Lost Shipments

If your order shows as delivered but you haven't received it, please check with family/neighbors and verify the address. Contact us within 48 hours. We will investigate and resolve the issue within 7-10 business days.

10. Multiple Items in One Order

If you order multiple items, they may be shipped together or separately depending on supplier availability. Each item may have its own tracking number. If you receive a partial order, please check the tracking status for remaining items.

11. Holidays and Special Occasions

During festival seasons and sales, order volumes are high which may cause slight delays (1-3 days). Orders placed on or near public holidays will be processed on the next business day.

12. Undeliverable Shipments

Orders may be marked undeliverable due to incorrect address, customer unavailability, or refusal to accept. Undeliverable shipments will be returned to our supplier. No refund will be provided if the issue is due to customer error. Reshipping will require payment of shipping charges.

13. Customer Support

14. Important Terms

• Liability Limitation: Madu Boutique is not liable for delays caused by courier services, force majeure events, or customer errors.
• Title and Risk: Title and risk of loss pass to you upon delivery.
• Policy Updates: We reserve the right to update this Shipping Policy at any time.

15. Tips for Smooth Delivery

• ✓ Provide complete and accurate address with pin code
• ✓ Include landmark for easy navigation
• ✓ Keep your phone reachable during delivery hours
• ✓ Track your order regularly
• ✓ Be available to receive the order
• ✓ Inspect the package upon delivery
• ✓ Report any issues within 48 hours