Introduction

Welcome to Madu Boutique. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases.

Information We Collect

We collect the following personal information when you use our website or make a purchase:

Personal Information

• Name: To process and deliver your orders
• Phone Number: For order updates and customer support
• Email Address: For order confirmations, shipping updates, and marketing communications
• Shipping Address: To deliver your purchased products

Automatic Information

• We use Google Analytics to understand how visitors interact with our website
• Cookies and similar tracking technologies to improve user experience
• Device information, browser type, and IP address for security and analytics purposes

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process your orders, arrange shipping, and provide customer support
• Communication: To send order confirmations, shipping updates, and delivery notifications
• Marketing: To send promotional offers, new product updates, and special discounts (you can opt-out anytime)
• Customer Support: To respond to your queries and resolve any issues
• Analytics: To improve our website performance and user experience using Google Analytics
• Legal Compliance: To comply with applicable laws and regulations

Payment Information

All payment transactions are processed securely through Razorpay, our trusted payment gateway. We do not store or have access to your complete credit/debit card information, CVV, or other sensitive payment details. Razorpay handles all payment data in compliance with PCI-DSS standards.

Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Shipping Partners: With our trusted suppliers and courier services to fulfill and deliver your orders
• Payment Processor: With Razorpay to process your payments securely
• Legal Requirements: When required by law, court order, or governmental authority
• Business Protection: To protect our rights, property, and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service

To exercise any of these rights, please contact us at shop.maduboutique@gmail.com or call +91 91592 77034.

Marketing Communications

By providing your contact information, you consent to receive promotional emails, SMS, and WhatsApp messages about our products, offers, and updates. You can opt-out at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to our SMS messages
• Contacting us directly at shop.maduboutique@gmail.com

Cookies and Tracking Technologies

We use cookies and Google Analytics to:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website functionality and user experience

You can control cookies through your browser settings, but disabling them may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.